Spa Hospitality Worldwide incorporates The Leadership Diamond®, created by Peter Koestenbaum, Ph.D., as a model, methodology and mapping process to guide the design, development, implementation, and long term sustainability of a profitable Spa Business Design.

We accomplish this through a multifaceted approach.

Establishing a Spa Business Case: Spa Hospitality Worldwide has an established reputation in the industry as a trusted resource for determining whether or not a conceived spa business idea will in actuality be a profitable and sustainable business design. We are notorious for asking tough questions, imposing the strictest financial benchmarks into the planning process. Completing this part of the planning process is a non negotiable for clients looking to minimize financial risk.

Defining a Strategic Spa Business Concept: Spa Hospitality Worldwide works in conjunction with clients to enhance their ability to think big and new, developing their spa business intelligence, creating strategic spa positionings and unique differentiation factors. Utilizing verifiable research data and proven experience we assist our clients in designing innovative business concepts regardless of which industry they are in. The importance of establishing a long term strategic resilience factor can not be overlooked as healthcare, hospitality, wellness, and fitness are all trying to carve out their unique niche in the Spa business landscape.

Facility and Operational Design: Spa Hospitality Worldwide forms strategic partnerships with designers who can see design as energy and create spaces which deepen connection with the human spirit. The goal of the design process is to invite the innate wisdom of the entire team to connect with what they are experiencing; ultimately, producing sacred design which disarms the human nervous system and naturally allows for a connection with spirit. Words like energy, sensitivity, green; eco-friendly, body, mind and soul are part and parcel of most design scheme discussions. Our design standards and operational criteria identify functional adjacencies which intent fully engages a consumer in a deeper relationship with themselves. We believe that the Spa architecture and interior design must support an environment of healing; a strategic imperative for any spa positioning its brand for resilience.

Pre-opening Process Administration: Spa Hospitality Worldwide supports the design and development process with an implementation and commitment mindset. Quality pre-opening process administration includes both construction and operational critical path creation and execution. The professionals at Spa Hospitality Worldwide help their clients keep things on track. Upon completion of the Process Administration, Spa Hospitality Worldwide provides its client with a detailed project book that contains specifications for each and every item purchased for the Spa. This book ultimately serves to aid operational directors by listing vendor contact information to fulfill purchase requirements for design elements long after project completion.

Training and Development: As a spa training and educational company, Spa Hospitality Worldwide has authored and co-facilitated numerous training and development programs throughout the world which include: Spa Director Bootcamp©, The Spa Butler©, RES-Revenue Enhancement Specialist, Cultures of Accountability, as well as LaStone Therapy to name a few.

Management: Our management strategies are based upon business philosophies that cultivate cultures of accountability where in every member of the spa chooses accountability. This in essence becomes the drive and support of Spa operations that enable the business to experience higher efficiency, higher productivity, and ultimately higher profitability. Such practical applications WORK! Spa Hospitality Worldwide assigns a highly skilled Spa Director who utilizes a detailed Standard Operating Procedures Manual that is updated as necessary to include innovative treatment protocols, enhanced customer service standards, and risk management.

Marketing: Spa Hospitality Worldwide utilizes its Infinite Wisdom© approach to create or redesign a marketing strategy which enhances the ability to interface with the consumer in a strategic and customized manner.